Saja Boys Costumes wants every order to be something special. If an order that you received was incorrect or there were any issues with the order please read our refund policy for additional assistance with your order.
Return Policy
We accept returns within the 30 days of delivery for most refunds (given the item is unused unworn and unwashed).
To qualify:
The item(s) must be in the original refashionable condition and have all the original tags and packaging.
All of our costumes accessories intimate apparel masks and socks are non-returnable due to hygiene reasons.
All final sale or clearance sale items are also non-returnable and non-exchangeable.
Damaged/Defective
If an item has been damaged in transit or has some defect from manufacturing please reach out for assistance within 7 days of the delivery of the item.
You must respond to this email with a description of the complaint and your order number.
We will make the necessary verifications and will process a refund or replacement for the item.
Costumes Saja Boys wants all customers to be proud of the purchases made.
There are select items on our site for which we only allow color or size exchange. You must contact us to leave an exchange note.
The item that we are requested to exchange for will be out of stock we will provide store credit.
To keep safety and hygiene standards the following items cannot be returned:
Any clothing that has been worn or washed
Costumes for events photoshoots or performances
Any personal accessories including socks and hats
Items that were purchased on final sale or clearance
Items purchased at a discount
The shipping cost to return an item will be paid by the customer unless the item was received damaged or we made an error and sent the incorrect item. To help ensure a successful return we recommend you ship using a method that allows you to track the shipment.
We will send an email to notify you that we have received your return package. We will send a refund to your account within 5 to 7 business days.
Returned items will be refunded to the original method of payment. Please note that the return of the item will not refund the cost of shipping the item to you except in the case where we made a shipping error.
To return an item please email our support team.
info@caylusmerchstore.com
Your email should contain:
Your name and order number
A description of the item you wish to return
The reason the item is being returned
You will be emailed an RMA with next steps in the process within 2 business days.
We are also able to process returns for international orders. Please note:
We are unable to refund any customs fees duties or taxes.
The customer must also pay any return shipping for international orders.
Need Help?
If you need help with sizing need help with placing an order or have questions about how to return or exchange items you can reach our customer service team.
You may also complete our online form in the contact us section on our site.
